Q1. Exactly how does Allscripts Document Management save money for medical offices?
In most practices, an increase in medical staff automatically implies higher overhead costs because of the need for hiring additional medical transcriptionist personnel. By automating large areas of the record-keeping process, Allscripts Document Management gives medical practices the power to grow the business without growing the administrative support staff.
In a typical medical office, Allscripts Document Management could support the addition of three doctors without adding a single transcriptionist; saving the practice over $30,000 annually. For many customers, the first-year cost savings alone easily justifies the price of implementing Allscripts Document Management.
Q2. Besides saving money, what makes Allscripts Document Management superior to the hard-copy medical chart?
Two things: First, Allscripts Document Management re-creates the traditional medical chart folder in an electronic, 'virtual' form, only more organized and much easier to handle. Instead of thumbing through stacks of paper trying to find a certain piece of data, Allscripts Document Management allows the user to quickly click through the patient's history for the desired information.
Second, the traditional medical folder has a tendency to get misplaced. With several different people all looking for the same file that may or may not be somewhere in the office, efficiency is hindered and less work gets done. Allscripts Document Management can be used to find, research, or change any patient's chart from one or multiple PC stations in an office. There's even an option that allows remote access to data -- for example by a doctor working from home.
Q3. Is this electronic method faster?
Allscripts Document Management's speed is perhaps its finest feature. By dramatically slashing the staff time necessary to transcribe, file and manage charts, the office frees up large blocks of time for other responsibilities -- like seeing more patients. By eliminating the entire manual filing process all together, a proficient transcriptionist can double or triple the amount of information processed in a normal day.
Q4. What is the difference between Allscripts Document Management and other scanning/organizing software options on the market?
Allscripts Document Management is the only scanning repository software specially designed for the medical community. There are also many general imaging solutions available, but they cost anywhere from $80,000 to $100,000. The customizations necessary for the medical field may cost an additional $20,000 to $30,000. With those prices, imaging solutions are out of reach for the typical medical practice.
By contrast, Allscripts Document Management is a highly affordable, industry-specific alternative. By combining the attributes of high-end general imaging solutions with the benefits of an EHR system, we have created a scanning solution in a class all its own. .
Q5. What kind of information can be saved in the Allscripts Document Management patient chart?
Virtually anything. The electronic chart is designed to allow the user to include a wide range of materials -- including all related paperwork, x-rays, photos, insurance cards, even journal and periodical articles or research information. Not only is this data securely archived; it is also accessible to all appropriate personnel.
Q6. What about the possibility of lost records? What happens when the system crashes or a similar accident arises?
Our most important objective is to ensure that vital patient data will always remain safe, intact and accessible. We have gone to great lengths to ensure that the information stored in Allscripts Document Management remains as secure and accessible as possible. The software includes back-up and optional solutions to further safeguard data.
Q7. Since some information in a patient's chart may be confidential, what steps has Allscripts taken to allow only the correct people to view certain information?
We are very aware of the importance and privacy of a patient's chart and we have designed a system that allows every folder in a chart to be 'protected' through the use of a required password or other authorization before it can be accessed. These 'rights-protected' documents are easily definable and will remain inaccessible to unauthorized users. For example, clerical staff members can still get information they need for their specific tasks, but the rest of the chart can be closed to them.
Allscripts Document Management also permits patient information to be blanked out or have specific pages made 'unavailable' before sharing a chart with another person. The physician has full control over what can be seen in the patient's chart, and can 'turn on or off' certain portions of the information.
Q8. Will medical offices using Allscripts Document Management experience any kinds of compatibility problems?
Allscripts Document Management is uniquely compatible to almost everything, including many Practice Management systems. We have written the software in such a way that not only is the information in Allscripts Document Management more manageable and efficient, it can also be imported to other software applications. Users are not chained to the system and always retain the rights and ability to utilize their information elsewhere.
We should also stress the non-proprietary nature of Allscripts Document Management in relation to its compatibility. Allscripts Document Management is based on Microsoft SQL database software (which is very stable and widely used). Users do not need a Allscripts Document Management-specific technician to save or rebuild their data in case of a dramatic problem. Virtually any SQL programmer can almost always retrieve patient data.
Q9. Will a user be able to import a Lotus or Excel document into the chart?
Yes. In fact, Microsoft products, WordPerfect and Lotus products can all be launched from within Allscripts Document Management. This eliminates the need to switch from application to application to get the correct information into the chart. In addition, any word processing, or spreadsheet documents created are automatically saved in their proper place in the patient's chart; saving additional time and keeping things perfectly organized.
Q10. How does Allscripts Document Management utilize voice recognition technology?
We have clients presently using the award-winning Dragon Voice Recognition System with excellent results. With this option, a physician can speak directly into the Allscripts Document Management file or into a tape recorder (the transcriptionist can later play it back for text translation into the patient's file). The added value of the voice recognition is quite obvious and will enable any user to quickly and simply enter information into a patient's chart.
Q11. Will Allscripts Document Management force physicians to change the way they currently practice?
No. Allscripts Document Management is so versatile that physicians will actually be able to choose how much, or how little of our program they wish to implement. We provide ways to supply just the documents that they choose and still increase office efficiency and reduce costs.
Q12. What about security for my documents?
Allscripts Document Management offers three levels of security for your documents, including Windows security. Our system is completely HIPAA compliant.
Q13. What if we have multiple offices?
Allscripts Document Management offers remote viewing of charts. With the proper security, on-call physicians can even view charts at home.
Q14. Do I have to buy new imaging software if my practice grows?
No. Allscripts Document Management is a fully scaleable imaging package. It can accommodate the needs of any size